Wednesday, January 23, 2008

No Sales Revenue = No Business

How an underperforming sales team will lead to an unsuccessful business

Minneapolis, MN (Grassroots Newswire) January 23, 2008 -- A nonproductive sales team is among the top common dangers that cause many small businesses to fail.

Analyzed studies reveal that a large percentage of small businesses are unsuccessful because of underperforming sales people who bring in, at a minimum, 50 percent less revenue than top performers, said Carolyn Herfurth, Minneapolis business coach for The Entrepreneur's Source – who cites research conducted by Dr. John Sullivan, professor of Economics at San Francisco State University. Herfurth expanded on the fact that the sales team is oftentimes the core driving factor for revenue generation.

"A business owner's job as a leader is to recruit sales 'hound dogs' and teach them how to hunt," Herfurth said. "Studies indicate that a common reason for poor performance in the sales department is a lack of focus and poor time management. It's vital for struggling small businesses to get their sales team on the right track."

According to Herfurth, the sales department's role is to focus on their job – selling. Oftentimes, sales people are given other duties by management, like customer service or product development tasks, which leave less time for them to sell and make money for the business. This greatly impacts the amount of deals that a company loses.

Herfurth shows an example of the losses by a typical salesperson:

1. If a salesperson makes 15 appointments a week, he or she is likely to get three to four sales out of those appointments – that's nine appointments with no sales.
2. The average income per sale is $1,000, which is a low average.
3. The lost revenue by this representative in one week would be $9,000.
4. If you have 10 representatives, that equals $90,000 in lost revenue in one week.
5. Multiply this times 52 weeks and that's $4.6 million in lost revenue in one year from sales your team didn't close.

"January is a good time for small businesses to review the performance of their sales team and make their sales objectives clear for the coming year," Herfurth said. "The Entrepreneur's Source believes that it is important for business owners to know how many sales calls it takes to land a new client. Once that is calculated, then they are headed in the right direction."

Herfurth says traditional consultants are more skilled at identifying problems than implementing solutions, and they are often limited to only their field of business. However, the Entrepreneur's Source is a leading coaching and advisory firm that specializes in helping business owners remove the blinders, see their company more objectively and make fact-based decisions to increase performance.

"We specialize in offering Rapid Impact Solutions to help Sales Managers make better hiring decisions, increase the bench strength of their sales team and maximize profits," Herfurth said. "I want the small business owners in the Minneapolis area to know how to expect more from their sales teams and therefore meet their financial objectives."

Sunday, January 13, 2008

Barb Castagna

Barb was proud of reaching her goal of becoming Principal of a private Catholic school. And she accomplished this while working through the loss of her husband and raising her two kids on her own. But she wanted more.

She wanted the ability to create more financial security for a nice retirement and provide the kids with a college education.

While she was somewhat open, she preferred a business that was in the educational field so her search began there. Unfortunately, none stacked up for her. Not that the businesses weren't good, they just didn't fit the criteria we had established. So we took a break, thinking that perhaps franchise ownership wasn't the right path for her based on her expectations.

About a year later, my phone rang again. You guessed right - Barb was ready to take another run at it. We revisited and redefined her criteria and decided to investigate a business model that would allow her to keep her full-time Principal position while starting her business on the side.

Once we hit on that model, we knew we were on the right path and things fell into place rather quickly.

Last weekend, Barb opened her new business - a full-service hair salon called Fantastic Sams. I'm sure you noticed that it is not an education-related franchise. How did that happen? We focused less on the industry and more on Barb's role in the business and its impact on her family life. It is a service business that can run without her working in the business. She continues her role as a Principal during the day and as the business matures, will simply check in on the business a couple of times a week.

When I stopped to visit her, she was grinning from ear to ear. She is having fun, is thrilled with the number of folks who have already come in for services and is looking forward to building her new business. Barb's store is in Eden Prairie off of Highway 169 and Pioneer Trail. If you live in the area, be sure to bring the family.

Congratulations, Barb!